Refund & Exchange Policy

   

At Hair Royal Majesty (HRM), we take immense pride in providing our customers with luxury raw hair extensions. Each order is meticulously prepared to meet our exacting standards ensuring you receive premium quality hair that embodies elegance, longevity, and authenticity. 

Returns within 14 days

Hair Royal Majesty maintain a strict no returns policy due to the nature of our luxury raw hair extensions, ensuring the highest standards of hygiene and quality. 

In the rare case that Hair Royal Majesty has made an error and sent the wrong item, we will accept a return for a replacement. The incorrect item must be reported within 48 hours of delivery and returned in its original, unused condition within 14 days. Any communications outside of this date is an automatic refusal. If the item is approved, customers will be provided with the appropriate return address. Items sent without prior approval will not be accepted, and HRM will not be responsible for lost or unapproved returns. 

Once received and inspected, we will process the correct item at no additional cost. However if the returned item is not in an acceptable condition, HRM reserves the right to refuse sending a replacement. We will arrange to return the item back, which the customer will be liable for the cost of redelivery. 

Exchanges within 14 days

Due to the bespoke, made-to-order nature of our products, every bundle is sourced, inspected, and prepared specifically for each customer to maintain the integrity and exclusivity of our luxury hair. As raw hair is a natural product, slight variations in texture and colour may occur, which is a hallmark of its authenticity rather than a defect.

However at our discretion, we may offer an exchange for products that are defective, provided they are unused, in their original packaging, and accompanied by substantial proof of the defect. This must be reported within 48 hours of receipt of delivery. Any communications outside of this date is an automatic refusal.

Customers must submit a clear video recording showing the issue immediately upon receiving the product. We will match this with our own quality-check recordings before approving an exchange. 

To be eligible, the hair must be in its original, unused condition—unaltered, unworn, unwashed, free of any styling products, dyes, or tampering. The lace must remain uncut, and the product must be returned in its original packaging.

 

All exchanges must go through a review process of up to 7 working days, and customers must wait for approval before an exchange can take place. Customers are responsible for reviewing our full exchange policy and ensuring all steps are followed before contacting us. Only items that meet our strict quality control standards will be considered for exchange, and any item that does not comply will not be accepted.

If the item is approved for exchange, customers will be provided with the appropriate return address. Items sent without prior approval will not be accepted, and HRM will not be responsible for lost or unapproved returns. 

Customers are also responsible for all shipping costs unless at our discretion.

 

HRM reserves the right to refuse any exchange that does not meet these conditions.

 Quality Assurance

Before dispatch, each order undergoes a rigorous quality control process to ensure it meets our high standards. Every order undergoes a meticulous quality check, including video recording for our own evidence, to ensure you receive a flawless product. However, in the unlikely event that you receive an incorrect item or there is a rare manufacturing defect, please contact our customer service team within 48 hours of receiving your order. We will assess the concern and provide a resolution where necessary.

 

Exchange Policy

At Hair Royal Majesty, we do not accept refunds;

 

Exchanges will only be processed once approved by Hair Royal Majesty. If a defect is verified to be our fault, the product must be returned within 14 days of receipt. Customers are responsible for all return postage and packaging costs and must send the item back via tracked mail with proof of receipt for our records. If and order is not sent via tracked mail and is lost in transit, Hair Royal Majesty will not be liable for the cost of the item, and no exchange will be provided. Failure to provide tracking details may result in delays or non-processing of the exchange. Customers must contact us first for the return process, and an appropriate return address will be provided upon approval. Unauthorised returns will not be eligible for reimbursement. 

 

As our raw hair is sourced directly from donors per our customers’ orders, it cannot be returned or exchanged due to a change of mind. Differences in colour, texture, or slight variations in length are natural characteristics of raw hair and do not qualify as defects.

 

By placing an order with Hair Royal Majesty, customers confirm they have read and agreed to our terms and conditions. Hair Royal Majesty reserves the right to update, amend, or modify this policy at any time without prior notice. Any disputes will be handled in accordance with UK consumer laws.

Order Cancellations

Once an order has been placed, it is immediately processed to ensure timely sourcing and preparation. As a result, unfortunately we cannot accept cancellations or modifications after the order has been confirmed.

Customer Responsibility

We advise all customers to carefully review product descriptions and ensure they select the correct length, texture, and quantity before purchasing. If you have any queries before placing an order, please refer to our hair care tips. 

 

Hair Usage & Maintenance Policy

 

At Hair Royal Majesty, we take pride in providing 100% raw, unprocessed hair sourced directly from donors. Due to the nature of our raw hair, once the product has been used, installed, coloured, washed, cut, or altered in any way, it is the customer’s responsibility to ensure proper care and maintenance for long-lasting quality.

 

Raw hair is not factory-processed, meaning natural characteristics such as minimal shedding, frizz, or changes in texture due to washing or styling are completely normal. These are not defects and do not qualify for a return or exchange.

 

We will not accept complaints related to:

• Shedding or tangling – Raw hair, like natural hair, requires proper maintenance. Using excessive heat, improper brushing, or lack of hydration can affect longevity. Please take proper care and seek professional hair stylists. 

• Texture or curl pattern differences – As raw hair is sourced from real donors, slight variations in wave or curl patterns are normal.

• Colour discrepancies – Our raw hair is unprocessed, and natural donor hair colours may vary slightly from bundle to bundle.

• Poor maintenance – Customers are responsible for using appropriate products and haircare methods. Using harsh chemicals, incorrect bleaching, excessive heat, or improper installation may affect the hair’s quality.

 

Once your hair has been used, we remain strict on our no refund or exchange policy. By purchasing from Hair Royal Majesty, customers confirm that they have read and agreed to these terms.

By completing a purchase with Hair Royal Majesty, you agree to our Refund & Exchange Policy. HRM pride ourselves in full transparency hence our extensive Refund & Exchange Policy. Please ensure you have read through our policies as this lets us know that you are happy to continue further. We appreciate your understanding and look forward to providing you with the finest raw hair, fit for royalty.

For any enquiries, please contact Experience@hairroyalmajesty.com